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Sales Questions
To place an order or ask questions about a product advertised on our site, please call our Sales Department at 1-866-577-3014

 

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9:00AM to 9:00PM Eastern Time (ET)

 

Saturday to Sunday
9:00AM to 6:00PM Eastern Time (ET)

 

Customer Service
To check the status of your shipment or discuss an order that has already been placed, please contact our Customer Care Department at 1-866-577-3014

 

Monday to Friday
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Saturday to Sunday
Closed

New Products Limited Warranty

Autel Intelligent Technology Corp.,Ltd ("Autel") warrants to the original purchaser that this unit is free of defects in materials and workmanship under normal use and maintenance for a period of one (1) year from the date of original purchase. If the unit fails within the one (1) year period, it will be repaired or replaced, at Autel's option, at no charge, when returned prepaid to the Technical Service Center with Proof of Purchase. The sales receipt may be used for this purpose. All replacement parts, whether new or re-manufactured, assume as their warranty period for only the remaining time of this warranty. This warranty does not apply to damage caused by improper use, accident, abuse, improper voltage, service, fire, flood, lightning, or other acts of God, or if the product was altered or repaired by anyone other than the Technical Service Center. Consequential and incidental damages are not recoverable under this warranty. Some states in the United States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state or country to country. No portion of this warranty may be copied or duplicated without the expressed written permission from Autel.

Products requiring service should be returned as follows:

      1. Call or email the Technical Service Center to obtain a Return Reference Number:


        USA & Canada

        Tel:1-855-AUTEL-US (288-3587) (Monday-Friday, 9:00AM-6:00PM Eastern Time)

        Email: support@autel.us

        Other areas:

        Telephone:0086-138-2369-3008 (Monday-Friday, 9:00AM-6:00PM Beijing Time)

        Email: support@autel.com

        (Or contact your local distributors)


      2. Package the product carefully to prevent shipping damage

      3. Include your name, return address, and a day contact phone number

      4. Enclose a copy of the dated sales receipt

      5. Describe the problem using our technical support form

      6. Shipment fee prepaid.


Autel Service Centers:

North America: 116 Spring Road, Huntington, New York, 11743

Tel:(631) 923-2620

Or your local distributor address, or:

China headquarters: 6th-10th floor, Building B1, Zhiyuan, Xueyuan Road, Xili, Nanshan, Shenzhen, 518055, China.

Telephone: 0086-138-2369-3008

Email: support@autel.com

Website: http://www.autel.com