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If you have any questions or need help with your account, please contact us to assist you.

 

Sales Questions
To place an order or ask questions about a product advertised on our site, please call our Sales Department at 1-866-577-3014

 

Monday to Friday
9:00AM to 9:00PM Eastern Time (ET)

 

Saturday to Sunday
9:00AM to 6:00PM Eastern Time (ET)

 

Customer Service
To check the status of your shipment or discuss an order that has already been placed, please contact our Customer Care Department at 1-866-577-3014

 

Monday to Friday
9:00AM to 9:00PM Eastern Time (ET)

 

Saturday to Sunday
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What's the difference between New and Factory-Reconditioned?

Factory-Reconditioned products have been returned to the manufacturer and are restored to like-new operating condition; they go through a rigorous testing and inspection process. Plus, they offer a significant savings vs. new.
  • Reconditioned products may have minor cosmetic blemishes or scratches that do not affect item performance.
  • Reconditioned products may not come with all of the consumables the new version comes with (bits, sanding pads/papers, cases, etc.).
  • Both come with a manufacturer warranty and are covered by our Money Back Guarantee; New is 30 days, Reconditioned is 60 days.