Return Policy
Need to return something?
CPO customers are covered by CPO's 30 Day Money Back Guarantee. If you aren't happy with your purchase, send it back unused within 30 days, and we will refund the amount of the merchandise ordered. Please note that CPO's 30 Day Money Back Guarantee is for the amount of the merchandise ordered and does not cover any additional expenses related to installation, materials, etc.
Returning an Item
To return an item, just follow these easy steps:
| Step #1: | Call us at 800-716-6036 to request a Return Merchandise Authorization (RMA) number. If you are returning a damaged or defective item and want a replacement, we will process your replacement order at this time. |
| Step #2: | Place a copy of your invoice in the box and write your RMA number on the invoice. This helps us expedite the processing of your return and allows us to refund your money promptly. |
| Step #3: | Ship the product to: |
| CPO Returns 900 Raco Drive Suite B Lawrenceville, GA 30045 |
Note: We recommend getting shipping insurance, as we can't be responsible for damage that occurs in transit. Save your tracking number, as this is your proof of return and so that you can track the status of your return back to our warehouse. Please note that you are responsible for all shipping expenses associated with returning the item.
Refunds
When we have received and processed your return, we will send you an email confirmation. In approximately 5 to 7 days you should see the credit on your credit card. The credit will be for the amount of the merchandise ordered, less any exceptions (see below). We cannot reimburse you for any of the shipping charges associated with your original order.
Exchanges
Replacement products must be received in CPO's national distribution center within 14 days of issuing the shipping label, or your credit card may be charged for the second item shipped to you.
Exceptions
Tankless water heaters and truck boxes will be accessed a 15% restocking fee unless the product is proven to be damaged or defective after inspection.
