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If you have any questions or need help with your account, please contact us to assist you.

 

Sales Questions
To place an order or ask questions about a product advertised on our site, please call our Sales Department at 1-866-577-3014

 

Monday to Friday
9:00AM to 9:00PM Eastern Time (ET)

 

Saturday to Sunday
9:00AM to 6:00PM Eastern Time (ET)

 

Customer Service
To check the status of your shipment or discuss an order that has already been placed, please contact our Customer Care Department at 1-866-577-3014

 

Monday to Friday
9:00AM to 9:00PM Eastern Time (ET)

 

Saturday to Sunday
Closed

POWER PROBE WARRANTY

Power Probe Inc. manufactures its products to the highest quality standards and we are committed to meet or exceed customer expectations. Accordingly, we warranty our products against manufacturing defects in parts and workmanship for a period of twelve months from the original date of purchase. This warranty does not extend to damage caused by misuse, modifications, shipping damage or loss, abuse, accidents, use on improper voltage/current and normal wear and tear. Warranty is voided for any product that has been opened or altered in any way. Proof of purchase as evidence the unit was purchased within the warranty period from an authorized dealer, is required for warranty service.

Repair/Replacement

In the unlikely event a problem is experienced with any of our products, a return merchandise authorization (RMA) number must be obtained either through our website at www.powerprobe.com, or by contacting us toll-free at 800-655-3585. Each product to be returned must have the item number, description of the problem and serial number (if available). All returns must have a RMA number marked clearly on the outside of the shipping box, and printed RMA form enclosed inside the box. Only Power Probe can determine if product can be repaired or must be replaced. If product is out of warranty, charges will apply for either product repair or factory- refurbished replacement with limited warranty.


Refund/Account Credit

Any returns for refund or account credit must be done within 30 days from the original date of purchase. A return merchandise authorization (RMA) number must also be obtained either through our website at www.powerprobe.com, or by contacting us toll-free at 800-655-3585. Customer is responsible for the cost of the return shipping. All returns for refund or account credit must be in re-sellable condition, which includes having the original packing material, product box, any and all accessories and instruction manuals. Only Power Probe can determine if returned product is in re-sellable condition or not.