Cardboard wouldn't come out of knife where blade goes and no way to figure out how it works or remove cardboard. No instructions. Customer service doesn't know how it works - told me to watch a YouTube video. Was on hold forever. First agent hung up on me. Not buying DeWalt anything anymore.
OK. It is well made. Feels comfortable and substantial when using. But for crying out how about a video on changing/inserting blades? Seriously, I am going to forget when I next go to change a blade and spend ten minutes trying to re-figure it out.
Received this utility knife a few weeks ago. First off I love the fact that it holds its own blades, there’s nothing worse than working in a project and stopping to look for blades. You just flip it up put your new blade in and your ready to go. I really like the grip of this knife when cutting drywall, you really have control of the cut. The blades slide in and out flawlessly with the rapid load feature. Expect nothing else but the best from Dewalt. Super happy with it!!
This item lives up to DeWalt name. Rubber on the handle for a sure grip with out pain. Well balanced. Has some weight, meaning it will not break if dropped. The blade replacement was easy. A tool that just feels good to use. Blade storage is easy to open. The angled head aids in cutting comfort for the wrist.
"This is a great way to buy high quality tools for the price of lower quality tools. CPO stands behind what they sell. I feel I can buy risk free, and if there is a problem CPO will step up and make it right" - Geoff D.