Return Policy

CPO Outlets offers a no-hassle returns policy. If you aren’t completely satisfied with your purchase, our US based Customer Care Team is here to help!

Starting a Return

  1. Call our Customer Care Team at 866-577-3014 or contact us here to get your return started. We are available Monday–Friday from 9am–7pm ET.
  2. We will be happy to assist you if you simply want to return or would prefer an exchange.
  3. We will give instructions on how to package and return your product to us at our facility.
  4. Please note: There are some exceptions to this policy. Please see below or simply contact us to get more information.

Table of Contents:   Return Periods  |   Exceptions  |   How to Return  |   FAQ

Return Periods

30 Days

New items can be returned within 30 days.

120 Days

Reconditioned products can be returned within 120 days.

Exceptions and Other Important Information

The following types of products and select brands have different return policies (click each to read more):

If you have questions or need support, please contact our Customer Care team at 1-866-577-3014 or contact us here. We are available Monday–Friday from 9am–7pm ET.

Tankless Hot Water Heaters

Once installed, you must contact the manufacturer and work with their technical support team BEFORE returning the water heater. Please have your tankless unit installed and powered while making this call. If the manufacturer deems the item is defective, they will provide you with a verifiable case number that can be used to return the item. If they can troubleshoot the issue, they will not provide a case number. All installed and defective returns must have a verifiable case number provided before a credit or exchange can be administered by CPO.

Rheem: 1-866-720-2076
Bosch Tankless: 1-800-798-8169
Eco Smart: 1-877-474-6473

Engine Powered Equipment (Gas and Oil)

Engine powered equipment cannot be returned once it has been gassed or oiled due to federal shipping regulations.

Once a product has been gassed or oiled, it needs to be taken to an authorized service center for any repair or technical assistance which may be covered under warranty. Gassed and oiled product cannot be returned to CPO for exchange, credit, or refund.

CPO is unable to arrange transportation of gassed or oiled items to or from an authorized service center. We are also unable to arrange for a technician to come to your location for service. Cost associated with transportation to a service center, or repair work outside of what’s covered under warranty, is at the sole expense of the customer and will not be reimbursed by CPO.

Edwards Products

Returns must be authorized by the manufacturer. Call JPW Industries at 1-800-274-6848 and speak directly with their support department. If the manufacturer can resolve the issue or have replacement parts sent, they will do so and they will not approve the item for return. If the item is deemed to be defective and not repairable, JPW Industries will work with us to arrange the return of the defective item.

Baileigh Products

Returns must be authorized by the manufacturer. Call JPW Industries at 1-800-274-6848 and speak directly with their support department. If the manufacturer can resolve the issue or have replacement parts sent, they will do so and they will not approve the item for return. If the item is deemed to be defective and not repairable, JPW Industries will work with us to arrange the return of the defective item.

Jet Products

Returns must be authorized by the manufacturer. Call JPW Industries at 1-800-274-6848 and speak directly with their support department. If the manufacturer can resolve the issue or have replacement parts sent, they will do so and they will not approve the item for return. If the item is deemed to be defective and not repairable, JPW Industries will work with us to arrange the return of the defective item.

Powermatic Products

Returns must be authorized by the manufacturer. Call JPW Industries at 1-800-274-6848 and speak directly with their support department. If the manufacturer can resolve the issue or have replacement parts sent, they will do so and they will not approve the item for return. If the item is deemed to be defective and not repairable, JPW Industries will work with us to arrange the return of the defective item.

Wilton Products

Returns must be authorized by the manufacturer. Call JPW Industries at 1-800-274-6848 and speak directly with their support department. If the manufacturer can resolve the issue or have replacement parts sent, they will do so and they will not approve the item for return. If the item is deemed to be defective and not repairable, JPW Industries will work with us to arrange the return of the defective item.

Ridgid Products

This manufacturer handles all returns, that are greater than $500 retail value, direct. Depending on your timing constraints, proximity, and type of repair, RIDGID Service Centers and Care Team are available to help with any questions you have regarding the performance or maintenance of your tool(s). Below are resources for your convenience.

Email: ridgidfactoryservicecenter@emerson.com
Service Center & Repair Link: https://www.ridgid.com/us/en/service-centers-repair
Phone: 1-800-4-RIDGID


Hazardous Materials Return Policy

Due to safety hazards, items that use flammable liquids or gases cannot be returned through the mail, even if the item has been drained of these materials. This would include (but is not limited to) items such as lawn mowers, leaf blowers, and any other items that use flammable liquids or gases. Please see important information about returning these types of items by clicking here.

Order is Damaged or Missing Parts

If an order arrives damaged or incomplete or needs replacement parts, contact our Customer Care Team at 1-866-577-3014 or contact us here within 30 days of delivery for resolution.

Order Delivered by Truck is Damaged

Damaged Products: Please inspect your delivery prior to signing the receipt from the carrier. Inspecting your delivery should include the outside packaging AND the contents of the package, as well. Notes regarding possible damage should be written on the bill of lading prior to signing for any merchandise. If you sign for delivery without noting possible damage on the bill of lading, you will be responsible for filing a freight claim with the carrier and arranging for any repair or return of the damaged good.

Obvious Damage: If you notice obvious damage, please, do not sign for the delivery and follow these steps:

  1. Refuse delivery. Do not sign for the delivery.
  2. Call us immediately. Freight claims are time sensitive and must be completed immediately. Contact our Customer Care Team at 1-866-577-3014 immediately so we can assist.
  3. Do not email. It is important that you call and speak with our Customer Care team; email should not be used to communicate a package that has been refused.
  4. Once we are notified of the damage, arrangements will be made to send a replacement.

Suspect Damage: On occasion, the outer carton may look damaged, but the product inside the box is perfectly fine. If you suspect concealed damage, notate "Possible Freight Damage" on the delivery receipt while the driver is present. This way, if you discover later that the product is damaged, the remedy of a freight claim is easily handled.

If after inspection you do find actual damage, contact our Customer Care Team at 1-866-577-3014 immediately so we can assist with repairing or replacing your damaged item.

Please note that engine powered equipment that has been gassed or oiled must be taken to a service center for assistance (additional information listed above).

Packaging: Please retain all packaging materials until you are confident your item is in good working order. Should you need to return an item to CPO, all packaging materials including wood crates and large boxes must be included. If you have uncrated an item, you will be responsible for rebuilding that crate which might include the need to purchase and fasten new wood supports at your own expense.

How to Return

Ship Purchases Back

Call our Customer Care team at 1-866-577-3014 or contact us here to get your return started and receive authorization. We are available Monday–Friday from 9am–7pm ET.

  • Eligible orders will receive a shipping label via email to print and attach to your package.
  • Once packaged, your return may be dropped off at your nearest UPS Access Point™ location.
  • Our returns facility is located at:
    CPO Commerce
    4695 Florence Street; Door 25
    Denver, CO 80238

Customer support is also available to help get your UPS return started and is available to help schedule pick up of your return items for your convenience. Call us for assistance at 1-866-577-3014 or contact us here. We are available Monday–Friday from 9am–7pm ET.

Frequently Asked Questions

Item received is defective, how can I return?

If the product is in our standard return windows (30 days for new products or 120 days for reconditioned products) call our Customer Care team at 1-866-577-3014 or contact us here for further assistance.

If the product is past the standard return window, we recommend contacting the manufacturer directly to work with them to get the issue resolved under the product warranty.

How will I get a mailing label to ship my product back?

Call our Customer Care team at 1-866-577-3014 or contact us here to get your return started and receive authorization.

Eligible orders will receive a shipping label via email to print and attach to your package.

How do I return a product that is too large or heavy to be returned in the mail?

Start by contacting our Customer Care team at 1-866-577-3014 or contact us here. We are available Monday–Friday from 9am–7pm EST.

How long will it take for me to receive a refund once I return an item?

Refunds are issued via the method of original payment, upon receipt at our returns facility and after processing of the return.

**Please note that, depending on the form of payment tendered, it may take 2–4 business days after your refund is applied for it to post to your account.

Will additional materials and installation costs be refunded?

Unfortunately, we cannot reimburse customers for any costs associated with installations or additional materials.

Are original shipping charges or handling fees refunded?

Original shipping charges or handling fees are refunded if there was an error on the part of CPO Commerce.

What if my return was a gift?

Call our Customer Care team at 1-866-577-3014 or contact us here to get your return started and receive authorization.

Eligible orders will receive a shipping label via email to print and attach to your package.

Only part of the tool needs to be replaced, do I need to send the entire item back?

Yes. To process your return properly, we must have the complete item returned.

For example: If a cordless drill battery is not charging, we will ask you to return the entire original item including drill, charger, battery and any other accessories, such as a case.

Can I return items purchased more than 30 days ago?

CPO Commerce is not obligated to accept returns of products outside of our standard return window, which is 30 days for new unopened items or 120 days for reconditioned products.

My package is lost, what should I do?

Lost packages are usually located by the carrier and delivered.

If you are still waiting for your delivery after 2 weeks of a scheduled delivery, call our Customer Care team at 1-866-577-3014 or contact us here for further assistance in processing a lost claim with the carrier.

I used the wrong address on my order, what should I do?

If a package is not deliverable and then returned to CPO due to an incorrect shipping address provided by a customer, CPO will not be responsible nor refund any shipping charges due to incorrect shipping information.

How do I cancel my order?

We ship orders as quickly as possible, therefore it may not be possible to stop your order from shipping. Once it is shipped, we cannot cancel your order.

Call our Customer Care team at 1-866-577-3014 or contact us here for further assistance in receiving a return authorization if you decide you don’t want to keep the order. We are available Monday–Friday from 9am–7pm EST.

Our US Based Customer Care Team is here to help:

If the common FAQs above didn’t provide a solution, call our Customer Care team at 1-866-577-3014 or contact us here for further assistance. We are available Monday–Friday from 9am–7pm EST.

CPO is America's Leading
Online Power Tool Retailer

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Trusted Since 2004

Trusted
Since 2004

#1 Reconditioned Tool Destination

#1 Reconditioned
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