This Limited Warranty is only available to the original owner of this water heater. It is not transferable. Rheem Manufacturing Company (Rheem) warrants this Rheem or Ruud water heater, and its component parts, to be free from defects in materials and workmanship, under normal use and service, for the Applicable Warranty Period. At its option, Rheem will repair or replace the defective water heater, or defective component part(s), in accordance with the terms of this Limited Warranty, if it fails in normal use and service during the Applicable Warranty Period. The replacement water heater must be manufactured by Rheem. The replacement component part(s) must be Rheem authorized component part(s). The replacement unit will be warranted only for the unexpired portion of the original unit's Applicable Warranty Period.
The Effective Date of warranty coverage (or the beginning of the Applicable Warranty Periods) is the date of installation of the water heater, if properly documented. Otherwise, it is the date of manufacture of the water heater plus ninety (90) days.
The Applicable Warranty Periods are five (5) years from the Effective Date for the heat exchanger and five (5) year from the Effective Date for the component parts, if the water heater is installed in a single family dwelling. If the water heater is installed anywhere other than a single family dwelling, the temperature set point is in excess of 140° F, or in any system in which the water is recirculated, the applicable warranty periods will be limited to three (3) years from the effective date.
This Limited Warranty will not cover:
This Limited Warranty does not cover any labor expenses for service, repairs, reinstallation, permits, or removal and disposal of the failed water heater, or defective component part(s). All such expenses are your responsibility. Rheem will pay the transportation costs for an in-warranty replacement water heater, or in-warranty replacement component part(s), to a convenient delivery point (selected by Rheem) near the place the original water heater, or original component part(s), is located: such as a local Rheem or Ruud water heater distributor. You must pay any local freight charges, including the cost of returning the failed water heater, or defective component part(s) to a convenient shipping location (selected by Rheem): such as a local Rheem or Ruud water heater distributor. Rheem does not authorize, recommend, or receive any benefit from any claims processing or similar fees charged by others to process warranty claims for any Rheem or Ruud water heater or component part(s). Rheem will not reimburse any party for these, or any other, fees not specifically covered in this Limited Warranty document.
Any claim for warranty assistance must be made promptly. First, determine if your water heater is in-warranty (that is, within the Applicable Warranty Period).You can determine your unit's warranty status by adding its Applicable Warranty Period to its date of installation. However, if you do not have documentary proof of your water heater's date of installation, your unit's warranty status will be based on its date of manufacture. The first four digits of the unit's serial number represent the month and year it was manufactured. Add the Applicable Warranty Period plus ninety (90) days to the date of manufacture to determine whether the water heater is still covered by this Limited Warranty.You may also determine your unit's warranty status by obtaining the complete model number, complete serial number, and date of installation of your water heater and then accessing the Warranty Verification information on Rheem Water Heaters' internet website (www.rheem.com) or contacting Rheem Water Heaters' Claims Department (telephone (800) 621-5622) during normal business hours (in the Central Time Zone) to determine if the Applicable Warranty Period has expired. If your water heater is in-warranty, contact the plumber, or mechanical contractor, that installed it for assistance with the warranty repairs, or replacement, required.You may also select a plumber, or mechanical contractor, from your local Yellow Pages to assist you. Rheem Water Heaters' Technical Service personnel are available to assist you (by telephone at (800) 432-8373 or via e-mail at firstname.lastname@example.org) in obtaining in-warranty service or to answer your questions about the operation or repair of your water heater during normal business hours (in the Central Time Zone). Be prepared to provide the plumber, mechanical contractor, or Rheem Technical Service person you call with the complete model number, the complete serial number, and the date of installation of your water heater in addition to an explanation of your water heater problem. If an exact replacement is not available, Rheem will provide you with the current model of your water heater, or component part(s), or a replacement unit with comparable operating features. If government regulations or industry certification or similar standards require the replacement water heater, or replacement component part(s), to have features not found in the defective water heater, or the defective component part(s), you will be charged for the difference in price represented by those required features. If you pay the price difference for those required features and/or to upgrade the size and/or other features available on a replacement new water heater, you will also receive a complete new Limited Warranty (with the full Applicable Warranty Periods) for the replacement new water heater. Rheem reserves the right to inspect, or require the return of, the failed water heater or the defective component part(s). Each in-warranty failure water heater must be made available to Rheem (with the rating label and all the component parts intact) in exchange for the replacement water heater. Each defective in-warranty component part to be replaced must be returned to Rheem in exchange for the replacement component part. Warranty compensation is subject to validation of in-warranty coverage by Rheem Claims Department personnel.
Warranty claim documentation should be mailed promptly to:
Rheem Water Heaters, Claims Department
2600 Gunter Park Drive East
Montgomery, Alabama 36109