Return Policy
Returning or Exchanging Items
CPO wants you to be happy with your purchase, that’s why we offer a 100% satisfaction guarantee allowing you to return or exchange new items within 30 days of purchase and reconditioned items within 60 days of purchase.
Easy Returns or Exchanges with CPO
To return an item, just follow these easy steps:
Step #1: Call our Customer Care team at 866-577-3014 to request an Return Merchandise Authorization (RMA)
Step #2: Place a copy of your packing slip in the box and write your RMA number on the invoice.
Step #3: Insure the package for your protection and return to:
CPO Returns
900 Raco Drive
Suite B,
Lawrenceville, GA 30046.
Related Questions:
Only part of the tool needs to be replaced, do I need to send the entire item back?
Yes, to process your return properly, we need to have the complete item returned. For example, if your cordless drill driver’s battery is not charging we’ll need the drill driver, charger, battery, and case returned.
My tool arrived with a missing part, can you get that for me?
Often times the answer is yes. Please call our Customer Care team at 866-577-3014 and verify if the part can be ordered and sent directly to you.
How are refunds issued?
Refunds are issued via the method of original payment excluding wire transfers. Returns are processed within 48 hours of receipt in our building.
I paid for additional materials and installation costs for the item I purchased from CPO, will that money be refunded?
Unfortunately, we cannot reimburse customers for any costs associated with installations, additional materials, etc., when an item is returned or exchanged.
